Terms & Conditions

 

OUR OPERATOR’S RESPONSIBILITY

Trans Niugini Tours Pty Ltd, the “Tour Operators” within Papua New Guinea and/or its Agents act only in the capacity as an Agent securing all services related to these tours.
 
A passenger’s contract with respect to any tour service is directly with the Principals who provide that particular tour service and we cannot accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise of these airlines, vehicle operators, shipping companies, hotelier, or other persons providing services in connection with your tour, pursuant to contract between themselves and yourself which may be evidenced in writing by the issue of ticket, voucher, coupon or the like and over whom we have no direct or exclusive control.
 
We do not accept liability in contract or in tort (an actionable wrong) for any injury, damage, loss, delay, festivals cancelled by third parties, additional expenses or inconvenience caused directly or indirectly by force major or other events which are beyond our control, or which are not preventable by reasonable diligence on our part, including, but not limited to: war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or any other Authorities, accidents to or failure of machinery or equipment or industrial action whether or not involving our employees, quarantines, thefts, sickness, strikes and detentions.
 

AIR TRANSPORTATION

You acknowledge and understand that (i) airlines can increase their prices at any time before tickets are issued and that Trans Niugini Tours Pty Ltd has no control over issuance of tickets for tours; (2) airlines, cruise lines and other Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and that you may be bound by those contracts regardless of whether you receive notice of their terms.
 

FLIGHT DELAYS

Flight delays are very common today. If your scheduled flight is delayed or cancelled for any reason, Trans Niugini Tours Pty Ltd does not accept any responsibility for such delays or cancellations.
 

CHARTER FLIGHTS

It is important for you to realize that, for charters a) Departure times (both going and returning) can change at the last minute. b) Your flight may be advertised as non-stop. However, the operator may legally change the routing and make intermediate stops at the last minute. c) The charter operator may legally substitute types of aircraft at the last minute. Charter aircraft are generally not as comfortable as the scheduled aircraft.
 

PREPARATION

Each individual tour price includes charges for research, itinerary preparation, planning, currency transfer, booking procedures, pertinent overheads and the services of local operators. In each case, the quoted price represents a complete package price for the services offered and an itemization of individual component costs will not be rendered under any circumstances.  Trans Niugini Tours Pty Ltd has no special knowledge regarding the financial condition of non-TNT suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel.  For information concerning possible dangers at destinations, Trans Niugini Tour Pty Ltd recommends you contact the Travel Warning Section of your country.  For medical information, Trans Niugini Tours Pty Ltd recommends you contact the Center for Disease Control in your country. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s) and all conditions regarding healthy, safety, security, political stability, and labor or civil unrest at such destination(s).  You hereby release Trans Niugini Tours Pty Ltd from all claims arising out of any problem covered in this paragraph. You agree that the courts in Papua New Guinea will be the exclusive jurisdiction for all claims brought by you or Trans Niugini Tours Pty Ltd and you hereby submit to the personal jurisdiction of those courts.
 

RESERVATIONS

To reserve space on any tour, an deposit of US$500 is required. You will be notified of acceptance on the tours requested or, if unavailable, an alternative tour or itinerary may be offered. No contract exists between the principals and the participant until the deposit and a confirmed acceptance is sent to the participant. Bookings should be made at least 90 days before commencement of Trans Niugini Tours services.
 
Final payment must be made 30 days prior to departure date otherwise cancellation is assumed and the space allocated to other clients. Bookings made within 30 days of departure date must be paid in full at the time of Reservation.
 

CANCELLATION

If you cancel your tour before the departure date, your deposit and tour payment will be refunded less a Cancellation Fee. Written notice is to be received at the Tour Operator’s Head Office before cancellation can be accepted. The Cancellation Fee is based on the following range of notification:
 
  • 21-29 Days 10%
  • 7-20 Days 25%
  • Under 7 days 50%
 
NOTE: No refund is available on the day prior to the tour being due to commence or in respect of any tour, accommodation, meals or any other services not utilized during the tour.
 

TOUR CANCELLATION

The Tour Operator reserves the right to cancel any tour due to insufficient numbers. A full refund on the land cost payment will be given. The Tour Operator is not responsible for any expenses incurred prior to cancellation such as equipment, medical costs, air tickets etc. In the case of numbers below the minimum operating figure, the Tour Operator may operate the trip if a supplementary charge is agreed and paid.
 

INSURANCE

For your protection, travel/medical insurance is mandatory. Contact details and policy number must be submitted to the Tour Operator prior to travel. We recommend purchase travel insurance that covers cancellations, medical evactuation as well as insurance covering complications from medical procedures abroad. Any cancellations should be claimed from insurance with your travel insurance company.
 

VERIFICATION

Please check the attached information upon receipt and verify all information is correct. Trans Niugini Tours will not be responsible for omissions or errors if not brought to our attention immediately. Payment must be received by the due date to avoid vendor cancellation.
Verify the following applicable information:
 
  1. Correct legal names
  2. Dates
  3. Flight Times
  4. Hotel information
  5. Make sure you know what penalties apply

 

DOCUMENTATION

Visitors travelling to Papua New Guinea will be required to present a valid  passport. Passports which must be valid for 6 months past the return date. Visas are required for entry to Papua New Guinea. Passengers are responsible to ensure that they have all the proper documents for entry. All names on documents must match the legal name on your photo I.D., and travel document information must match tickets.
 

GENERAL CONDITIONS

 
In these conditions the term “Client” means the person signing booking form and all other persons on whose behalf he or she has signed it.
 
  1. TRANS NIUGINI TOURS PTY LTD and/or associated Companies, Firms and individuals, their sub-contractors, associates, servants and agents GIVE NOTICE that although taking all proper and reasonable care, all tickets and coups issued by them, and all arrangements for transport or conveyance, or for hotel accommodation are made by them as agents upon the express conditions that they will not be liable for any injury to any Clients or damage to or loss of any luggage or personal possessions, nor will they be in any way liable for damage, loss accident, delay, irregularity or expense that may be occasioned either by reason of any defect in any vehicle whatsoever used in the Client’s conveyance in the course of the Tour/Tours or from any delay or alteration that may occur in the course of or by reason of the cancellation of a Tour or Cruise. Baggage, including hand luggage is at the client’s risk throughout the Tour unless insured at the client’s expense.
  2. Tour arrangements and all costs are subject to change without notice should it be deemed necessary for any reason and any increase in costs arising therefore is at the expense of the Client. Each Tour represents a complete “package” and no itemization of components will be rendered.
  3. The Transportation Companies or Firms concerned are not to be held responsible for any act, omission or even during the time Clients are not abroad their carriers or conveyances nor shall they be liable in respect of any detention, delay, loss, damage, inconvenience, or fatal or other injury or illness however and whomsoever caused by and whatever occurring to the Clients at any time that the passenger is not aboard a carrier or conveyance used or operated by the Transportation Companies or Firms.
  4. TRANS NIUGINI TOURS PTY LTD is not a common carrier and reserves the right to refuse to carry any Client’s luggage or goods without offering any reason therefore and not condition of travel other that that endorsed on the face of the ticket will be recognized. No verbal promises or representations made by booking agents or clerks will be recognized.
  5. Any dispute arising from these conditions which cannot be settled amicable shall be referred to a single arbitrator to the agreed on by the parties and in accordance with and subject to the provisions of the Arbitration Act 1951 of the Independent State of Papua New Guinea or any statutory modification or re-enactment thereof for the time being in force.
  6. All tickets and coupons are issued subject in all respects to these terms and conditions under the means of transportation, or other services provided thereby or offered or supplied by owners, operators, public carriers, or managing agents. The issuance to and acceptance by the Client of receipts, tickets, vouchers, coupons and travel orders shall be deemed consent to these conditions.
  7. TRANS NIUGINI TOURS reserves the right to cancel or withdraw the Tour prior to departure, to decline to accept or retain any person’s membership on its entirety or for any part of the Tour by refunding all payments before departure or Tour, should such person’s health, mental or physical condition, or general deportment impede the normal operation of the Tour or impose on the rights and comfort of the other Tour members.
 
 
 
PO BOX 371
MT HAGEN, 281
Fax: +675 542 2470