Privacy Policy
Who we are
This privacy policy describes how the Trans Niugini Tours group of companies uses and protects the information of users of its website, pngtours.com. We are committed to ensuring your privacy is protected. If you provide us with personal information we will only use it in accordance with this policy.
What personal data we collect and why we collect it
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including email, our website, telephone, cookies, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Contact forms
Our contact form collects the name, email address, phone number and country of origin of a user. We use this information to respond to customer enquiries. We retain and share with third parties the information provided as outlined below. We do not use this information for marketing purposes.
Cookies
Additionally, information about how you use our website is collected automatically using “cookies”. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
Who we share your data with
We do not share your data with any third parties unless it is required to provide a requested service (e.g. if we book a hotel for you that is not part of the Trans Niuigni Tours group of companies). If you sign up to our newsletter, we will also store your name and email address with Constant Contact. We may also disclose your personal information if required by law.
How long we retain your data
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
What rights you have over your data
You may have certain rights under data protection law in relation to the information we hold about you. If you would like to exercise your rights, please contact us (see Contact information).
Where your data is sent
If you book a service with us that requires a third-party provider, we will share information with them necessary to provide the purchased service. Data collected via our website may be stored with our host. Contact information for marketing purposes may be sent to Constant Contact.
Contact information
If you have concerns or enquiries, please email privacy@pngtours.com
How we protect your data
Your data is stored on site at Trans Niugini Tours head office in Mount Hagen, Papua New Guinea. Trans Niugini Tours staff are only given access to your data on an as-needed basis.
What data breach procedures we have in place
In the event of a data-breach, we will take reasonable measures to advise those affected and will review any breach to improve systems to guard against future breaches.